For restaurant owner/operators, security technology has to do more than protect the building. It needs to be dependable, easy to use, and backed by people who are there when support is needed.
That approach has helped JK Quality build long-standing relationships with Tim Hortons owner/operators, including Murray Grubb and Jason St. Croix.
Support from planning through installation
For Tim Hortons Owner/Operator Murray Grubb, the experience started with making sure the right security system was selected and installed around the needs of his store.
“I’m very satisfied with the overall performance of JK Quality. George was extremely helpful in determining our store requirements and consistently worked with our schedule to coordinate the installation.”
Murray Grubb
Owner/Operator, Tim Hortons
His experience reflects an important part of JK Quality’s approach: understanding the site first, then providing a solution and installation process that works for the business.
More than 15 years with JK Quality
For fellow Tim Hortons franchisee Jason St. Croix, that relationship has continued for more than 15 years.
Video gives Jason greater visibility into what is happening across his restaurants, whether he needs to review a guest concern or a staff-related incident. Newer AI capabilities can also flag incidents and provide timestamped events for review, helping reduce the time spent searching through video.
But technology is only part of why Jason has continued working with JK Quality.
“It’s a relationship that works the way it should.”
Jason St. Croix
Tim Hortons Franchisee
When questions or issues come up, Jason can reach his account representative or technical support for help. As he puts it, JK Quality is only a phone call, text message, or email away.
Hear directly from Jason St. Croix
After more than 15 years, Jason’s conclusion is straightforward: “I would recommend JK a hundred percent.”
For JK Quality, relationships like these are built by combining reliable commercial security and video surveillance technology with responsive, ongoing support.
Planning a security upgrade for your business?
Talk with JK Quality about your current system, your security needs, and where there may be opportunities to improve coverage.