Business Insights

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QUEUE TIME / WAIT TIME / HEATMAP

Measure your customer’s wait time and your store’s hot spots!

  • Part of the Business Insights module in CMS.

  • Provides Metrics on Wait Time at the registers or drive-thru as well as in-store Hot Zones and Heat Map.

  • Hot Zones and Heat Map make it possible to understand the customer’s in-store behavior.

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PEOPLE COUNT & CONVERSION RATE

Accurately calculate your store’s conversion rate

  • Part of the Business Insights module in CMS.

  • Provides metrics on Door Count, Conversion Rate and Unrealized Potential.

  • Cost-effective way of getting business insights while leveraging the installed video surveillance system.

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SMART-ER (Smart Exception reports)

Easily detects multiple forms of fraud

  • Smart-ER module provides in real-time information about potential suspicious activities taking place.

  • Alerts are displayed in a simple dashboard and displayed by priority level.

  • Exceptions can be drilled down to the employee or the transaction level with video evidence and text overlay.

  • Highly customizable with criteria that are unique to each business and vertical.

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INCIDENT REPORT

Simple incident & accident reporting in an all-in-one management system

  • This independent CMS module provides the ability to document incidents with notes, video evidence and legal documents.

  • Archiving a report from start to finish takes only a few clicks. 

  • This module is ideal to mitigate liability.

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HEALTH MONITORING

Remotely keep track of the health of all your i3 systems

  • This function of CMS offers the ability to remotely monitor the health of video systems.

  • Multiple locations can be monitored on-the-spot or an email can be scheduled, informing the user of critical issues. 

  • Maps with customizable camera layouts are available.

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ALERT CENTER

Real-time alerts for real-time situations

  • Alerts are generated in real-time and accessible through CMS, VPC.

  • Gentle on the bandwidth as alerts are only triggered and transmittedwhen pre-determined criteria are met.

  • Alerts can be received directly on viewing software or via email.

  • Ideal for large Enterprise systems monitoring several locations at once.